The main reasons we see that result in donations not processing are:
- There is insufficient funds on the credit card entered to process the donation amount. If this occurs, please use another credit card with sufficient funds or choose another donation amount
- A card other than Visa or MasterCard is entered. We will only accept these credit cards
- The donor has signed up for "Verify by Visa", which means that additional security questions are asked by the bank before your donation can be processed. Online Giving does not have access to this information, as it is passed directly to our bank for verification purposes.
If none of these reasons apply and you are still unable to make your donation, please contact us at
custservice@onlinegiving.com.au so we can help you resolve it as soon as possible.